Privacy Policy
Mosaic Mental Health Group 10DLC Privacy Policy
Effective Date: September 15, 2024
Mosaic Mental Health Group (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us via text messaging services, including through our 10-Digit Long Code (10DLC) campaigns. This privacy policy outlines how we collect, use, store, and protect the information you provide when participating in our 10DLC campaigns. By opting into our text messaging services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information when you engage with our 10DLC campaigns:
– Contact Information: This includes your phone number, name, or other identifying information that you provide when opting into the campaign.
– Message Content: Any text messages you send to us or receive from us may be collected for the purposes of responding to your inquiries or managing our communication with you.
– Usage Data: We may collect information about how you interact with our text messaging services, such as the time, frequency, and duration of your interactions.
2. How We Use Your Information
We use the information collected for the following purposes:
– Service Delivery: To send you relevant information, appointment reminders, service updates, or other communications related to your therapy or wellness services.
– Compliance: To comply with legal and regulatory requirements, including those governing healthcare communications.
– Internal Analytics: To analyze the performance and effectiveness of our 10DLC campaigns for continuous improvement of our services.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only under the following circumstances:
– With Service Providers: We may share your information with third-party vendors who provide us with services such as text messaging platforms or IT support, but only to the extent necessary for the provision of those services.
– Legal Compliance: We may disclose information to comply with legal obligations, such as responding to subpoenas or other lawful requests from government authorities.
4. Data Security
We implement appropriate technical and organizational measures to protect the information you provide via our 10DLC campaigns from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
5. Opt-Out and Data Retention
You may opt out of our text messaging services at any time by replying “STOP” to any text message you receive from us. Upon opting out, we will cease sending you further communications via 10DLC. We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law.
6. Children’s Privacy
Our 10DLC campaigns are not intended for individuals under the age of 18. We do not knowingly collect information from minors without parental consent. If we learn that we have collected such information without verification of parental consent, we will take steps to delete it.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or relevant regulations. Any changes will be posted on this page, and we will notify you by text message or email if significant changes are made.
8. Contact Us
If you have any questions or concerns about this policy or our practices related to 10DLC campaigns, please contact us at:
Mosaic Mental Health Group
714-340-7755
admin@mosaicpractice.com
2230 W. Chapman Ave.
Suite 209.
Orange, CA 92868
By participating in our 10DLC campaign, you acknowledge that you have read, understood, and agree to the terms outlined in this privacy policy.
Terms and Conditions
Mosaic Mental Health Group 10DLC Terms and Conditions
Effective Date: September 15, 2024
These Terms and Conditions (“Terms”) govern your participation in our text messaging campaigns. By opting into our messaging services, you agree to these Terms. Please read them carefully before using our services.
1. Description of Service
Mosaic Mental Health Group (“we,” “us,” or “our”) provides text messaging services to communicate important information related to mental health services, including appointment reminders, wellness tips, and service updates. Messages may be sent to your mobile phone via short message service (SMS) or multimedia message service (MMS).
2. Opting In
By opting into our 10DLC messaging service, you consent to receive text messages from Mosaic Mental Health Group at the phone number you provide. You acknowledge that message frequency may vary and may depend on your interaction with our services.
To opt-in, you may:
- Subscribe through our website, intake forms, or at your request during your appointment.
- Text a keyword provided by Mosaic Mental Health Group to our designated phone number.
3. Opting Out
You can opt out of receiving text messages at any time.
To opt-out, reply to any of our text messages with the word “STOP”. After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-subscribe.
You may also contact our customer service to opt out at any time by:
- Calling us at: 714-340-7755
- Emailing us at: admin@mosaicpractice.com
4. Message and Data Rates
Message and data rates may apply depending on your mobile service provider and plan. By opting into the messaging program, you acknowledge that any charges from your carrier are your responsibility. Please check with your mobile provider for specific fees and charges.
5. Help and Customer Support
If you need assistance or have any questions regarding our text messaging service, you can:
- Reply “HELP” to any of our text messages for additional instructions.
- Contact our customer service at:
- Calling us at: 714-340-7755
- Emailing us at: admin@mosaicpractice.com
6. User Obligations
By participating in our messaging service, you agree:
- To provide accurate information, including your phone number.
- That you are the account holder or have the necessary permission to use the phone number to receive our messages.
- Not to use our service for any unlawful, inappropriate, or unauthorized purpose.
7. Privacy Policy
We take your privacy seriously. Any information we collect through the messaging service is governed by our Privacy Policy. By using our text messaging service, you acknowledge that you have read and understand our privacy practices.
8. Disclaimer of Warranties
Our messaging service is provided “as is” and “as available” without any warranties, express or implied. We do not guarantee the timeliness, accuracy, or availability of the service and are not responsible for any delays or technical issues outside of our control.
9. Limitation of Liability
Mosaic Mental Health Group is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of our messaging service, including, but not limited to, delays, message delivery failures, or data breaches that are beyond our control.
10. Changes to Terms and Conditions
We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and we will notify you via text message or email if significant changes are made. Your continued participation in the messaging service after any modifications signifies your acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of California without regard to its conflict of law principles.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Mosaic Mental Health Group
714-340-7755
admin@mosaicpractice.com
2230 W. Chapman Ave.
Suite 209.
Orange, CA 92868
By opting into our messaging service, you acknowledge and agree to these Terms and Conditions.